1. Delete your account
Where account-deletion controls are available, log in to The Post Engine, open your account settings, and choose the account-deletion option.
An account-deletion request initiates removal of applicable account information, connected-account credentials, workspace content, generated content, Brand DNA information, competitor reports, and other associated information from active systems, subject to the retention exceptions described below.
Most applicable account data is removed or de-identified within 30 days. Where YouTube API requirements impose a shorter period, applicable authorized YouTube data is deleted as soon as reasonably possible and no later than seven calendar days.
2. Disconnect a specific platform
You may disconnect an individual Facebook, Instagram, Threads, YouTube, Pinterest, TikTok, or LinkedIn connection from the connected-account controls available in The Post Engine.
Disconnecting a platform stops future authorized use of that connection and causes applicable access credentials and platform data to be revoked, deleted, or allowed to expire according to the relevant platform and legal requirements.
You may also revoke access directly with the platform
- Facebook, Instagram and Threads — applicable Meta account or Apps and Websites settings.
- YouTube — Google Account permissions.
- Pinterest — Pinterest account settings.
- TikTok — TikTok security and permissions settings.
- LinkedIn — LinkedIn account settings.
3. Request deletion by email
If you cannot access your account or the required controls, email support@thepostengine.com with the subject line “Data Deletion Request.”
Include the email address associated with the account and enough information for us to locate the relevant account or data.
We may need to verify your identity or authority before completing a request in order to protect accounts and personal information from unauthorized deletion.
4. Remove public non-user information
The Post Engine may generate competitor reports from permitted publicly available information about professional accounts, channels, businesses, and websites.
If information about you or your business appears in one of these reports and you want to request access, correction, removal, or objection to future processing, email support@thepostengine.com with the subject line “Removal Request.”
Identify the relevant username, account, channel, website, or URL so we can locate the information concerned.
5. What an account-deletion request covers
Subject to the retention exceptions below, an account-deletion request is intended to remove or de-identify applicable information associated with your account from active systems, including:
- Name, email address and account profile information.
- Password credentials stored in hashed form.
- Connected social-media access tokens and authorization information.
- Brand DNA profiles and stored brand assets.
- Competitor-analysis reports.
- Uploaded media and generated content.
- Scheduled-content records and applicable publishing records.
- Applicable usage information and account preferences.
6. Information we may retain
Deletion does not necessarily require immediate destruction of every record in every system where retention is legally permitted or required.
- Billing, payment and transaction records needed for accounting, tax, fraud-prevention, dispute, or legal purposes.
- Security, abuse-prevention and audit information retained for a limited period where reasonably necessary.
- Records necessary to establish, exercise, or defend legal claims.
- Information required to comply with a valid legal obligation.
- Encrypted backup copies until the applicable backup cycle overwrites them.
Retained information is limited to the purpose for which retention is necessary and is not treated as active workspace content.
7. Content already published elsewhere
You must generally use the applicable third-party platform’s deletion controls to remove content stored by that platform.
8. Payment information
Stripe processes payment-card and billing information. The Post Engine does not store full payment-card details in its application systems.
Closing a The Post Engine account does not necessarily cause Stripe or other legally required accounting systems to erase transaction records that must be retained for payment, fraud-prevention, tax, accounting, dispute, or legal purposes.
9. Questions about deletion
For questions about deletion, retention, connected-account removal, or privacy rights, contact support@thepostengine.com.
For additional information about retention and privacy rights, review our Privacy Policy.